ContactReal people · Mon–Sat, 9 am–9 pm
Talk to a person, not a ticket.
Pick what you need below. We’ll show you the team that handles it and how fast they reply. Most WhatsApp replies come in 5 minutes.
What do you need help with?
New seller desk
A person sets up your account with you and books your first pickup.
Seller support
The shipping team that handles your account. Every query gets a reference number.
Live tracking
Enter your tracking number (AWB). For returns and refunds, contact the store you bought from.
Business shipping
Tell us your lanes, weights and monthly volume, and we send you a quote.
Partnerships
For transport and delivery businesses, store platforms, agencies and developers building on our API.
Company
Jobs and internships, or media and interview requests.
Reach us
WhatsApp, call, email or visit
WhatsApp
+91 9987975762
Fastest. Replies in about 5 min, Mon–Sat, 9 am–9 pm.
Call
+91 9987975762
Talk it through with the shipping team, Mon–Sat, 9 am–9 pm.
Email
info@logibuddy.com
Best for invoices, photos and attachments.
Visit
New Delhi office
B-104, Okhla Industrial Area, Phase 1, New Delhi 110020. Visits by appointment.
Bought something from a store that ships with us?
Track it with the tracking number (AWB) the store shared with you. For returns or refunds, contact the store. They book returns with us.
Before you write
Answers to what sellers ask most
When will I get my COD money?
Twice a week, on Tuesday and Friday, 2 days after delivery, at no extra charge. Your dashboard shows which payout each order is in.
I was charged for extra weight. What now?
Every weight charge comes with a scale photo. No photo, no charge. Raise it from your dashboard. We decide within 7 days.
What if my pickup was missed?
Message us the pickup ID on WhatsApp. We rebook it and tell you the new slot.
What happens when a delivery fails?
We contact your buyer and book a reattempt within 24 hours. If the parcel does come back to you, the return costs the same as its forward shipping.
How do I start shipping?
Sign up free with your mobile number, finish KYC online and upload your orders or add them by hand. Once KYC is approved, you can book your first pickup.
Is there a monthly fee?
No. There’s no monthly fee: you pay for each shipment from your wallet. Shipping a lot? Ask us for rates on your lanes.
Do you ship outside India?
No. We ship within India only: prepaid and COD parcels, B2B cargo and same-day delivery.
Our promise, in writing
If we miss a promise, here’s who’s next
You should never have to ask twice. If a reply is late or doesn’t fix it, take it one step up.
- Level 1
Shipping team
WhatsApp, call or email. Every query gets a reference number.
Replies Mon–Sat, 9 am–9 pm
Start here for any shipment, COD, pickup or billing issue. Note your reference number.
- Level 2
Grievance officer
Rajesh Sharma, Grievance Officer
info@logibuddy.comReplies by email
Escalate if it’s still unresolved. Include your reference number and what you’ve been told so far.
Team directory
Email the team that owns it
| Team | Write to them about | Reply target | |
|---|---|---|---|
| New sellers | Starting to ship, rates, onboarding | info@logibuddy.com | — |
| Seller support | Shipments, pickups, COD, failed deliveries | info@logibuddy.com | — |
| Business shipping | B2B cargo, warehousing, same-day contracts | info@logibuddy.com | — |
| Billing | Invoices, wallet, weight disputes | info@logibuddy.com | — |
| Partnerships | Transport firms, platforms, agencies, developers | info@logibuddy.com | — |
| Careers | Jobs and internships | info@logibuddy.com | — |
| Press | Media and interviews | info@logibuddy.com | — |
Offices
Where to find us (visits by appointment)
Corporate office
Logibuddy, New Delhi
B-104, Okhla Industrial Area, Phase 1, New Delhi 110020
Open Mon–Sat, 9 am–9 pm · visits by appointment
Registered office
Logibuddy Software Private Limited
B-104, Okhla Industrial Area, Phase 1, New Delhi 110020
CIN U63090DL2024PTC428901 · GSTIN 27AAGCL2828N1Z2
Warehouses
Fulfilment centres
Delhi NCR, Mumbai, Bengaluru. Not open to walk-in visits.
Send a message
Prefer to type it out? Choose how we reply.
- 1You get a reference number
On screen, straight away. Quote it if you get in touch again.
- 2A named person picks it up
From the team that handles your topic.
- 3They reply where you asked
WhatsApp, call or email.
Not shipping with us yet?
Start on the free plan. A person helps you book your first pickup.