Refund & Cancellation Policy

Rules that applyClause 1

Cancelling a shipment

In shortBefore pickup: a full refund to your wallet. After pickup: no cancellation, but a return to origin is possible.

1. 1.1

   Cancel any shipment before pickup, on our website or app. The full charge returns to your wallet straight away.

2. 1.2

   After pickup, a shipment can’t be cancelled, but you can request a return to origin. The return is charged at the same rate as the forward shipment.

Rules that applyClause 2

Closing your account

In shortYour unused wallet balance goes to your registered bank account, once any dues are settled.

1. 2.1

   Close your account from Settings or by writing to support@logibuddy.com.

2. 2.2

   Your unused wallet balance is refunded to your registered bank account without undue delay, after any dues are settled.

3. 2.3

   Your data is handled as set out in the Privacy Policy.

Rules that applyClause 3

Refunds on charges

In shortCharges without courier proof come back. Refunds go to your wallet or bank account, never in cash.

1. 3.1

   We apply a weight charge only with the courier’s scale photo or measurement proof. If you dispute it and the charge is reversed, we credit it back to your wallet.

2. 3.2

   If the courier can’t show proof of the delivery attempt, such as a call log, GPS record or photo, we push for a reattempt and refund any return charge.

3. 3.3

   There are no plan or subscription fees: you pay only for the shipments you book.

Note: Refunds go to the wallet or bank account the payment came from. We don’t refund in cash.