Use right-sized boxes
Save each product’s packed size once and we use it on every label. A snug box keeps volumetric weight low.
Open the full volumetric calculatorWeight disputes
Weight disputes settled with photo proof
We charge extra weight only with a scale photo from our hub. If you disagree, we settle it within [X] days.
- No scale photo, no charge
- Amount held, never lost
- Decided in [X] days
#3381 · Logibuddy Standard
Courier’s scale photo30 × 25 × 10 cm at the hub
- You declared
- 0.5 kg
- Courier charged
- 1.5 kg
- Extra charge
- ₹56.64
AcceptDispute with photos
- charges passed on without a scale photo
- 0
- to a decision
- [X] days
The basics
What is weight dispute management?
When a hub weighs your parcel heavier than you declared, the difference is billed. Weight dispute management means checking that bill against proof and reversing it when it’s wrong. That’s our job, not yours.
Charged weight = the higher of the scale weight and L × B × H ÷ 3,857
How we handle it
We check every charge, so you don’t have to
New weight charges3 this week
- #3381 · 0.5 → 1.5 kgScale photo attachedReviewOpen
- #3390 · 1.0 → 1.0 kgMatches your declarationNo change
- #3402 · 0.5 → 2.0 kgNo scale photoNot charged
Each charge reaches you with the hub’s scale photo. No photo, no bill.
Share a photo of the packed box on a scale, and its size. We hold the amount until it’s settled.
Our team checks your proof against the hub’s and decides within [X] days.
An open dispute never slows pickups or deliveries. Only the amount in question waits.
Past and open disputes, where each one stands and what we decided, in one report.
Stop it before it starts
Check your box before our hub does
Most weight disputes begin with a box bigger than the product needs. Enter your packed box and see the weight you’ll be billed for.
You’re charged for 2 kg
The box size decides, not the scale: 1.5 kg more than the scale weight alone. Declare 2 kg, or use a smaller box.
FAQ
Weight dispute questions, answered
- What is a weight discrepancy in courier?
- It’s when the weight recorded at the hub is higher than the weight you declared, so the difference is billed.
- What causes most weight discrepancies?
- Declaring the scale weight when shipping is billed by volumetric weight. A big box with a light product inside is the usual reason.
- Will I be charged extra weight without proof?
- No. We charge extra weight only with a scale photo from the hub. No photo, no charge.
- How do I raise a weight dispute?
- Send us a photo of the packed parcel on a scale, and its size. We hold the amount and review it.
- How long does a weight dispute take?
- We decide within [X] days.
- Can I download past weight discrepancy reports?
- Yes. Download your shipments and the MIS report as CSV files from your account. Every weight charge is listed under Exceptions with its photo.
- Does it cost anything to raise a dispute?
- No. There’s no fee to raise a dispute.