RTOReturns to origin
Fewer RTOs, and no RTO charge without proof
Your buyer can follow every parcel, and we ask for proof of the attempt before any order comes back to you.
- A tracking page for every buyer
- Our team calls on failed attempts
- Proof asked before any return
- #2190 · ₹1,899 CODBuyer not available · calledReattemptBook
- #2195 · ₹2,450 CODRefused · no proof of attemptDisputedView
- #2201 · ₹3,100 CODShort address · landmark addedFixedShip
- 0
- RTO charges without proof
- [X] hrs
- for us to act on a failed attempt
Why orders come back
Why RTO happens, and what we do about it
Refused at the door
Our fixYour buyer follows the parcel on its tracking page, so it doesn’t arrive as a surprise.
Buyer not available
Our fixWe check the delivery attempt really happened, then fix a new slot with the buyer.
Cancelled after booking
Our fixCancel before pickup and the price goes straight back to your wallet.
Wrong or short address
Our fixCorrect the address or phone from your failed deliveries, and we try again.
Fake delivery attempts
Our fixNo proof from the courier? We push a reattempt.
Premises closed
Our fixWe ask the buyer for a time when someone is there.
Two safeguards
Keep orders from coming back
Your buyer can follow every parcel, and our team acts on every failed attempt.
- Picked up from the sellerMon 11:20Done
- Reached the destination hubTue 18:05Done
- Out for delivery, keep ₹1,899 readyWed 09:12Today
Keep buyers informed
Every parcel has a tracking page your buyer can follow, so they expect the parcel and keep the cash ready.
- One tracking link per parcel
- Every scan, as it happens
What RTO costs you
What RTO charges cost you each month
Each RTO means paying to ship twice and making no sale. Try your own numbers.
Returns cost you about
₹11,880/month
- Orders coming back
- 108 a month
- Over a year
- ₹1,42,560
- Each 1% of RTO you cut saves
- ₹660/month
This is your own maths: orders × RTO rate × cost of each return. It isn’t a promise of savings.
From our shipping desk
More on RTO charges
Talk to our team
Too many orders coming back? Let’s look at it together.
Message us. A person on our shipping desk goes through your returns and tells you what to fix first.
- Hi, about 1 in 5 of my COD orders come back. Can you help?
- Yes. Which pincodes and products are they mostly from? We’ll go through your last 30 days.
- Mostly tier-3 towns, apparel.
- Short addresses are the usual cause there. Send us your last month’s returns and we’ll show you which orders to fix first.