Terms & Conditions

The terms in full

1. 01

   Your account

   LegalPlain English

   To open a Logibuddy account you must:

   • be at least 18 and able to enter a binding contract in India;
   • give accurate business, KYC and contact details, and keep them current;
   • keep your login details private. You are responsible for everything done through your account;
   • use our shipping services only for lawful parcels, and never to send prohibited items;
   • not try to disrupt our website or app, upload malicious code or access other users’ data.

   We may suspend or close an account that breaks these terms.

2. 02

   Our shipping services

   LegalPlain English

   Our services are parcel pickup, shipping through partner couriers, delivery, COD collection and payout, returns and, where you use it, warehousing. You book and track them on our website and app. These terms work alongside our Privacy Policy and the rate card in your account.

   • We may change, pause or stop any part of our services, with notice where we reasonably can.
   • Our partner couriers carry your parcels. Delivery times we show are estimates from those couriers, not guarantees.
   • You are responsible for packing, labelling and the accuracy of declared weight, size and contents.
   • We apply an extra weight charge only with proof from the courier: a scale photo or measurement record. You can dispute it, as set out on our Weight Disputes page.
   • You own your data and content. You give us permission to use it only to provide our services.
   • Our liability for any shipment is limited to the value you declared for it when you booked.
   • You must not resell our services without a written partner agreement.
3. 03

   Fees and payment

   LegalPlain English
   • Before you book, we show the full price of the shipment: freight and GST. There is no fee for cash on delivery. You pay the price from your prepaid wallet when you book.
   • After booking, the price changes only for a weight charge backed by courier proof, or a return to origin, which is charged at the same rate as the forward shipment.
   • We issue a GST invoice for each month’s shipments. Because every shipment is paid from your wallet when you book it, nothing further falls due on the invoice.
   • COD we collect for you is paid to your bank account twice a week, on [days], after a cooling period of [X] days from delivery.
4. 04

   Cancellation and termination

   LegalPlain English
   • You can close your account at any time from Settings, or by writing to support@logibuddy.com.
   • Any wallet balance is refunded as described in the Refund & Cancellation Policy.
   • We may stop providing our services for fraud, misuse, unpaid dues or a breach of these terms.
5. 05

   Changes to our services and prices

   LegalPlain English
   • We will give you reasonable notice of a price increase, by email and in your account, before it applies to new bookings.
   • The price shown when you booked a shipment does not change because of a later price increase.
6. 06

   Prohibited and restricted shipments

   LegalPlain English

   Our partner couriers and Indian law do not allow some items. You must not book shipments containing:

   • cash, bullion, securities or negotiable instruments;
   • live animals, or animal parts protected by law;
   • alcohol, tobacco, narcotics or prescription drugs without the required licence;
   • weapons, explosives, flammable or hazardous materials;
   • counterfeit or pirated goods, or anything else illegal to sell or carry in India.

   Note. Some items need extra paperwork or are restricted on some routes. If you’re not sure about an item, ask us before you book.

7. 07

   Governing law and disputes

   LegalPlain English

   These terms are an agreement between you and Logibuddy, and are governed by the laws of India. The courts with jurisdiction over our registered office have jurisdiction.