Weight assurance
Ship with zero weight discrepancy
Tell us each product’s weight and box size once. If a courier still bills more, we ask for their scale photo and settle it.
- Weight and box saved per product
- Scale photo needed for any charge
- Settled within [X] days
- to settle a mismatch
- [X] days
SKU LB-MUG-350
Ceramic coffee mug, 350 ml
- Weight
- 0.48 kg
- Box size
- 15 × 12 × 12 cm
- On every label
- 0.56 kgHigher of 0.48 kg on the scale and 0.56 kg by box size (L × W × H ÷ 3,857)
Frozen on 02 Sep 2026
How it works
Get the weight right before it ships
Five steps from your catalogue to the courier’s scale, so you stop chasing grams.
01Source
Send us weights your way
Send us a catalogue file, type them in, or go through them with us on a call.
02Freeze
We lock each product
We save the weight and box size for each product, so every label carries the right figure.
03Verify
Every mismatch checked
If the courier’s weight differs, our team compares their scale photo with your photos and past shipments.
04Alert
You hear from us first
Every weight charge shows in your account with its scale photo. You choose to accept or dispute it.
05Resolve
We settle it
Our team sorts it out with the courier in [X] days.
- Already have a charge to fight?Weight dispute management
- Not sure what a box weighs?Volumetric weight calculator
Get started
Two ways to lock your weights
Pick the one that fits where your product sizes are today.
I have my product sizes
Send your catalogue with each product’s weight and box size, and we lock them all in one go.Upload catalogueNeed a handI don’t have them yet
Book a call. A person from our team walks you through weighing and measuring each product.Book a measurement callFree to set up.Measure a box with the volumetric weight calculator
Shipping guides
Before you pack: guides worth a read
- New discrepancies3
- In dispute1
- Settled5
- Products frozen148
- #3381 · LB-MUG-3500.48 kg → 1.00 kgIn dispute
- #3402 · LB-BOOK-31.10 → 1.50 kgNew
- #3390 · LB-TEE-M0.40 → 0.40 kgMatched
- #3377 · LB-MUG-350Billed at 0.48 kgSettled
Weight assurance
Let us carry the weight for you
Our team sorts out every delivery problem for you, so you can get back to selling.