Failed deliveries
NDR management with proof of every attempt
When a courier marks an order undelivered, we ask for proof, call your buyer and book the reattempt within [X] hours.
- Proof asked on every failed attempt
- Our team calls your buyer
- Reattempt booked by us
- #1042 · Priya S., BengaluruBuyer not available · attempt 1Buyer said: tomorrowReattempt
- #1047 · Rahul M., PuneAddress incomplete · attempt 1New address receivedUpdate & ship
- #1051 · Ayesha K., LucknowCOD amount not ready · attempt 2Buyer calledReattempt
- #1058 · Vikram T., JaipurRefused at door · attempt 1No proof of attemptDispute
Sample orders. The reason is the courier’s; we check it.
[X] hrsuntil we act on an NDR
Your view
Every undelivered order, and what we did about it
Each failed delivery shows in your account with the courier’s reason and our next step.
Sorted by reason
Not home, wrong address, cash not ready, refused: each gets its own fix from us.
Every attempt on record
Courier scans, our calls and buyer replies, in order.
Your call, any time
Change an address or send orders back yourself, one at a time or many at once.
What our team does after a failed attempt
Four things we do to save the order
- 01
We question the attempt
We ask the courier for a call log, GPS point or doorstep photo.
- 02
We see it within minutes
The attempt reaches our desk as the courier logs it, not in an evening spreadsheet.
- 03
We call your buyer
We call to agree a new slot or address.
- 04
Fewer orders back as RTO
No proof means a reattempt, not a return. Fewer orders come back.
The usual way vs ours
What a failed delivery should look like
Courier marks it undeliveredReason: buyer out or refused
- 1Minutes
The failed attempt reaches our NDR desk
- 2Minutes
We ask the courier for proof and call your buyer
- 3Right after
We pass the new slot or address to the courier
- 4Within [X] hrs
We book the reattempt for the same or next day
Proof checked, buyer called, reattempt booked. You don’t lift a phone.
Our NDR desk comes at no extra cost
You pay per shipment. Chasing proof, calling buyers and booking reattempts come with it.
- No NDR fee: you pay for the shipment only
- You pay for a return only if the attempt is proven
- A real person on phone and WhatsApp
Shipping guides
Guides on failed and fake deliveries
FAQ
NDR and fake delivery questions
What is NDR in courier?
NDR (non-delivery report) is the courier’s note that an order couldn’t be delivered. If it still isn’t delivered after the attempts, it goes back to you. That return is RTO (return to origin).
What is a fake delivery attempt?
It’s when a courier marks an order “buyer not available” or “refused” without really trying. That’s why we ask for proof: a call log, GPS point or doorstep photo.
How does Logibuddy handle a failed delivery?
Our team checks the courier’s proof, calls your buyer to fix the slot or address, and books the reattempt within [X] hours.
Do I pay RTO charges if the courier didn’t really try?
No. If the courier can’t show proof of the attempt, we push a reattempt and you don’t pay for the return.
How quickly do you act on an NDR?
We see it as soon as the courier records it, usually within minutes. The reattempt is booked within [X] hours.
When does my buyer hear from you?
Right after the failed attempt. We call your buyer, and the reattempt is booked within [X] hours.
Can I handle an NDR myself?
Yes. Ask for a reattempt, change the address or phone, or send it back, from your account or by calling us.
Does NDR handling cost extra?
No. There’s no NDR fee: you pay for the shipment, and chasing proof, calling your buyer and booking the reattempt come with it.
Let our NDR desk chase the courier
Free account, no monthly fee. Add your mobile number to get going.
We’ll text you a one-time code. No spam.