Terms & Conditions

The terms in full

1. 01

   Your account

   LegalPlain English

   To open a Logibuddy account you must:

   • be at least 18 and able to enter a binding contract in India;
   • give accurate business, KYC and contact details, and keep them current;
   • keep your login details private. You are responsible for everything done through your account;
   • use our shipping services only for lawful parcels, and never to send prohibited items;
   • not try to disrupt our website or app, upload malicious code or access other users’ data.

   We may suspend or close an account that breaks these terms.

2. 02

   Our shipping services

   LegalPlain English

   Our services are parcel pickup, shipping through partner couriers, delivery, COD collection and payout, returns and, where you use it, warehousing. You book and track them on our website and app. These terms work alongside our Privacy Policy and the price we show for each shipment before you book it.

   • We may change, pause or stop any part of our services, with notice where we reasonably can.
   • Our partner couriers carry your parcels. Delivery times we show are estimates from those couriers, not guarantees.
   • You are responsible for packing, labelling and the accuracy of declared weight, size and contents.
   • We apply an extra weight charge only with proof from the courier: a scale photo or measurement record. You can dispute it, as set out on our Weight Disputes page.
   • You own your data and content. You give us permission to use it only to provide our services.
   • Our liability for a lost or damaged shipment is limited as set out under Loss, damage and claims. You accept these limits each time you book.
   • You must not resell our services without a written partner agreement.
3. 03

   Loss, damage and claims

   LegalPlain English

   Our partner couriers limit what they pay for a lost or damaged parcel, and we pass the same limits on to you:

   • For a shipment lost or damaged while with us or our courier, we pay the value you declared when you booked it, up to a maximum of ₹2,000 per shipment, whether it is prepaid or cash on delivery and whatever the goods are actually worth. We also refund the shipping charge. If your goods are worth more, insure them yourself.
   • A claim for damage, a missing or wrong item, or a parcel marked delivered that you did not receive must reach us within 72 hours of delivery, with at least 2 photos or 1 video that show the AWB on the box and the damage. Keep the packaging. We may ask for the GST invoice of the goods and your bank details; a claim we can’t verify, or one where you don’t send what we ask for within 14 days, is closed.
   • You are responsible for packing. We pay nothing for damage caused by poor or unsuitable packing, or where the outer box is intact. Electronics must travel in the manufacturer’s original box. One package per AWB.
   • We pay nothing for a shipment whose contents, value or weight were declared incorrectly, or that holds a prohibited item, and the courier may hold such a shipment.
   • Delivery times are estimates. We are not liable for delay, or for any indirect or consequential loss such as lost sales or profit.
   • If the courier finds the parcel heavier than you declared, the difference is charged, backed by its scale record. If it isn’t paid within 4 days, the parcel is returned to you.
   • After 3 failed delivery attempts, or if the receiver refuses it, the parcel is returned to you (RTO). The return is charged at the same rate as the forward shipment, and any COD fee is refunded.
   • We are not liable for loss or delay caused by events outside our control, such as natural disasters, strikes, riots, accidents or government action.
4. 04

   Fees and payment

   LegalPlain English
   • Before you book, we show the full price of the shipment, worked out live for that parcel from our courier’s current rates: freight, fuel and any courier surcharges, any COD fee, and GST on all of it. You pay that price from your prepaid wallet when you book. If the courier’s rates change before you book, we show you the new price first.
   • For a cash-on-delivery shipment we charge a COD fee of at least ₹40 or 2% of the COD amount (whichever is higher), shown in your price before you book, plus GST. It is refunded if the parcel is returned to you. A COD shipment can collect up to ₹50,000.
   • After booking, the price changes only for a weight charge backed by courier proof, or a return to origin, which is charged at the same rate as the forward shipment.
   • We issue a GST invoice for each month’s shipments. Because every shipment is paid from your wallet when you book it, nothing further falls due on the invoice.
   • COD we collect for you is paid to your bank account twice a week, on Tuesday and Friday, after a cooling period of 2 days from delivery.
5. 05

   Cancellation and termination

   LegalPlain English
   • You can close your account at any time from Settings, or by writing to info@logibuddy.com.
   • Any wallet balance is refunded as described in the Refund & Cancellation Policy.
   • We may stop providing our services for fraud, misuse, unpaid dues or a breach of these terms.
6. 06

   Changes to our services and prices

   LegalPlain English
   • We will give you reasonable notice of a price increase, by email and in your account, before it applies to new bookings.
   • The price shown when you booked a shipment does not change because of a later price increase.
7. 07

   Prohibited and restricted shipments

   LegalPlain English

   Our partner couriers and Indian law do not allow some items. You must not book shipments containing:

   • cash, currency, bullion, jewellery of precious metal, securities, cheques, or debit and credit cards;
   • secure documents such as passports, Aadhaar cards, educational certificates or bank statements;
   • live animals or plants, animal parts protected by law, or perishable food with a shelf life under 30 days;
   • liquids, liquor, or anything containing oil, grease, fuel or batteries (including machinery parts), dry ice, or goods needing temperature control;
   • flammable items (firecrackers, adhesives, paint and oil cans), explosives, weapons and ammunition, fire extinguishers, gas cylinders or magnetised materials;
   • corrosive, toxic, infectious or radioactive materials, acids, bleach, industrial solvents, insecticides or garden chemicals;
   • TV, LCD, LED, OLED or plasma screens without the manufacturer’s packaging;
   • tobacco, narcotics or prescription drugs without the required licence;
   • counterfeit or pirated goods, or anything else illegal to sell or carry in India.

   The courier may open and inspect a shipment it suspects holds a prohibited item. You are responsible for any loss, fine or cost caused by one, and such a shipment gets no payout for loss or damage.

   Note. Some items need extra paperwork or are restricted on some routes. If you’re not sure about an item, ask us before you book.

8. 08

   Governing law and disputes

   LegalPlain English

   These terms are an agreement between you and Logibuddy Software Private Limited, and are governed by the laws of India. Courts in New Delhi have jurisdiction.