Privacy Policy

1. 01Who we are

   This policy is issued by Logibuddy Software Private Limited, registered at B-104, Okhla Industrial Area, Phase 1, New Delhi 110020 (“Logibuddy”, “we”).

2. 02What this policy covers

   It applies to the personal data we handle when we pick up, ship and deliver your parcels and pay out COD, and to logibuddy.com, our app and the tracking pages your buyers see. By using our services you agree to this policy.

3. 03Information we collect

   Category	Examples	Why
   Account	Name, email, phone, password	Create and secure your account
   Business & KYC	GSTIN, PAN, bank details, ID documents	Verify you and pay out COD
   Shipment	Addresses, weights, contents, buyer name and phone, delivery proof	Pick up, deliver and settle disputes
   Payment	Wallet transactions, invoices	Billing and accounting
   Device & usage	IP address, browser, pages used	Security and improving our website and app

4. 04Cookies

   We use only essential cookies, to keep you signed in and your account secure. If we ever add optional cookies, such as for analytics, we will ask for your consent first.

5. 05How we use your information

   • to open and run your account;
   • to pick up, ship, track and deliver your parcels with partner couriers, and check courier proof in disputes;
   • to collect and pay out COD;
   • to give support by phone, WhatsApp and email, and send service messages;
   • to detect fraud and keep our services and systems secure;
   • to meet legal and tax obligations;
   • to send marketing, only if you agree. You can opt out any time.

6. 06Children and persons with disabilities

   Our services are for businesses and adults.

   Age limit

   We do not knowingly create accounts for anyone under 18.

   Guardian consent

   Where we must process a child’s data, we do so only with verifiable consent from a parent or lawful guardian.

   No tracking or targeted ads

   We do not track, profile or show targeted advertising to children.

7. 07Who we share it with

   • partner couriers, only what they need to pick up and deliver your parcels;
   • payment and banking partners, for wallet and COD;
   • service providers who host or support our systems, calls and messages, under contract;
   • authorities, when the law requires it.

   We do not sell your personal data.

8. 08Third-party links

   Links to other sites are not covered by this policy. Check their policies before sharing data with them.

9. 09How we protect it

   Encryption in transit, access controls and regular reviews. No system is perfectly secure, so we also tell you promptly if a breach affects you.

10. 10Your rights

    You can ask to see, correct or delete your personal data, or withdraw consent, by writing to info@logibuddy.com. Some data we must keep by law (for example tax records).

    Use the request buttons

11. 11How long we keep it

    As long as your account is open, then only for as long as the law requires or allows for legal, tax and dispute purposes, after which it is deleted or anonymised.

12. 12Changes to this policy

    We will post changes here and email you about anything significant.

13. 13Grievance officer

    In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are: Name: Rajesh Sharma, Designation: Grievance Officer, Address: B-104, Okhla Industrial Area, Phase 1, New Delhi 110020, Email: info@logibuddy.com. If you have any complaint or question regarding how we handle your personal data, you may contact the Grievance Officer directly. We acknowledge all complaints within 48 hours and resolve them within 30 days.

    Grievance Officer details

14. 14Definitions

    • “Personal data”: any information that identifies a person.
    • “Sensitive data”: financial details, passwords, ID documents and similar.
    • “Buyer”: the person your parcel is delivered to.

Last updated 29 October 2026.