Claims
Lost or damaged? Claim in three steps
We pay what you declared for the parcel, up to ₹2,000, and refund the shipping. Tell us within 72 hours of delivery, with photos or a video.
- Prepaid and COD parcels alike
- Shipping charge refunded too
- A real person handles every claim
Have these ready
- The AWB number
- At least 2 photos or 1 video
- The AWB label visible on the box
- The packaging, kept
- The goods’ GST invoice, if we ask
- most we pay per parcel
- ₹2,000
- from delivery to tell us
- 72 hours
- to send anything we ask for
- 14 days
How to claim
Three steps, one screen
Keep the box and take photos
Don’t throw the packaging away. Take at least 2 photos or 1 video that show the AWB label on the box and the damage.
Tell us within 72 hours
Send the AWB and your photos on WhatsApp (+91 9987975762), by email to info@logibuddy.com, or with “Report a problem” in your dashboard. The 72 hours count from delivery.
We check it and pay
We may ask for the GST invoice of the goods and your bank details. Send them within 14 days. Once it’s verified we pay the declared value, up to the cap, plus the shipping charge.
What’s covered
What we pay for, and what we don’t
We pay for
- A parcel lost while with us or our courier
- A parcel damaged in transit
- A missing or wrong item
- A parcel marked delivered that never arrived
We don’t pay for
- Damage from poor or unsuitable packing, or where the outer box is intact
- Electronics not shipped in the manufacturer’s original box
- A prohibited item, or contents, value or weight declared wrongly
- Delays, and indirect loss such as lost sales
- A claim made after the time limit, or one we can’t verify
₹2,000 is the most we pay for a parcel, whatever it’s worth, prepaid or COD. If you ship something worth more, insure it yourself.
FAQ
Claim questions, answered
- How much will I get for a lost parcel?
- The value you declared when you booked, up to ₹2,000, plus the shipping charge back.
- My parcel is worth more than the cap. Can I get more?
- No. ₹2,000 is the most we pay per parcel, the same limit our courier pays us. Insure valuable goods yourself.
- How long do I have to make a claim?
- 72 hours from delivery for damage, a missing or wrong item, or a parcel marked delivered that you didn’t get.
- What proof do I need?
- At least 2 photos or 1 video showing the AWB label on the box and the damage. Keep the packaging, and we may ask for the goods’ GST invoice.
- Does COD change anything?
- No. Prepaid and COD parcels are covered the same way, up to the same cap.
- Who do I talk to?
- A person on our team, on WhatsApp or phone (+91 9987975762), Mon–Sat, 9 am–9 pm, or at info@logibuddy.com.
Help