Before you pack
What you can’t ship
Our couriers and Indian law don’t carry some items. Check this list before you pack, so your pickup isn’t refused and your parcel isn’t held.
- Not sure about an item? WhatsApp us a photo
- We reply Mon–Sat, 9 am–9 pm
- Same rules for prepaid and COD
Most asked about
- Clothes and shoesShips
- Fashion jewelleryShips
- Books and documentsShips
- Gold or silver jewelleryCan’t ship
- Perfume or oilsCan’t ship
- Power banks, batteriesCan’t ship
Something else? WhatsApp us a photo before you book.
The list
Items we can’t pick up
These come from our shipping terms, which follow our partner couriers’ rules and Indian law.
Money and valuables
Cash, currency, bullion, gold, silver and other precious-metal jewellery, cheques, securities, and debit or credit cards.
ID and secure documents
Passports, Aadhaar cards, educational certificates and bank statements.
Living things and perishables
Live animals and plants, protected animal parts, and food that keeps for less than 30 days.
Liquids, oils and batteries
Liquids and liquor, anything with oil, grease, fuel or a battery in it (machine parts included), dry ice, and goods that must stay cold.
Flammable and dangerous goods
Firecrackers, adhesives, paint and oil cans, explosives, weapons and ammunition, fire extinguishers, gas cylinders and magnetised materials.
Chemicals
Corrosive, toxic, infectious or radioactive material, acids, bleach, industrial solvents, insecticides and garden chemicals.
Screens out of their box
TV, LCD, LED, OLED and plasma screens without the manufacturer’s packaging.
Drugs and tobacco
Tobacco, narcotics, and prescription medicines without the required licence.
Fakes and illegal goods
Counterfeit or pirated goods, and anything else that is illegal to sell or carry in India.
If one is found
What happens to a parcel with a prohibited item
- The courier may open and inspect a parcel it suspects holds one, and may hold it.
- There is no payout for loss or damage on that parcel.
- Any fine, loss or cost it causes is the sender’s.
- Some items are allowed only with extra paperwork, or only on some routes. Ask us before you book.
Packing
Pack it so it arrives whole
- Use a strong box that fits the product snugly. A big box also raises the billed weight.
- Ship electronics in the manufacturer’s original box.
- One package per AWB: book two boxes as two parcels, don’t tape them together.
- Packing is the sender’s job: damage from poor or unsuitable packing gets no payout.
FAQ
Can I ship this?
- Can I ship artificial or fashion jewellery?
- Yes. Imitation and fashion jewellery is fine. Gold, silver and other precious-metal jewellery isn’t.
- Can I send homemade sweets or food?
- Only food that keeps for 30 days or more. Fresh sweets, cooked food and anything that needs to stay cold can’t go.
- Can I ship perfume, oils or sanitiser?
- No. Liquids, and anything containing oil or alcohol, aren’t allowed.
- Can I ship a phone, power bank or anything with a battery?
- No. Anything with a battery in it isn’t allowed, and that includes power banks and battery-powered gadgets.
- Can I courier documents?
- Yes, ordinary documents are fine. Passports, Aadhaar cards, educational certificates, bank statements, cheques and cards aren’t.
- What if I’m not sure?
- WhatsApp us a photo of the item on +91 9987975762, Mon–Sat, 9 am–9 pm. We’ll tell you before you book.
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