From store order to
doorstep, reconciled
Take an order from your store, book the docket, run the last mile, close out returns and reconcile COD — all on one system, with customers tracking their own parcels.
The fulfilment gap
Orders in one place, parcels in another
Bookings live in a courier tool, orders in a spreadsheet, returns in an inbox. Logibuddy puts the whole journey on one path, so the status you see is the real one.
Re-keying
Every store order typed again into a courier portal, then AWBs chased by hand.
Blind buyers
Customers emailing "where is my order?" with no way to check status themselves.
Orphan returns
Returns and RTO landing back with no link to the order — or the refund — they came from.
The retail fulfilment path
Follow a store order, stage by stage
The slice of the docket lifecycle an online retailer lives in — each stage on the real screen.
01 · Book
Before: orders sit in a spreadsheet while AWBs get keyed into a separate courier tool.
Store orders become dockets
- Manual or bulk order intake, then dockets in one flow
- Consignor and consignee pulled from masters
- Delhivery waybill generated automatically
02 · OFD
Before: no one can say which rider or vendor is holding which parcels today.
Out for last-mile delivery
- Delivery run sheets by date and vendor
- Assign delivery partners per shipment
- Status moves to out-for-delivery across the batch
03 · RTO
Before: undelivered parcels come back as a pile no system links to a refund.
Returns tied to the order they came from
- Undelivered dockets batched into RTO with a reason
- Returned status visible in the docket list
- Booking and forwarding registers to reconcile against
04 · COD
Before: COD collection and the monthly MIS get rebuilt in Excel every cycle.
Reconcile COD to the books
- MIS with collectable value, weight and status
- Filter by date, customer or COD-only
- Export to Excel or CSV for finance
Customer self-service
Let buyers track their own order
A customer portal and docket status tracking let buyers follow their own shipment by AWB — with email notifications as status changes. Fewer "where is my order?" tickets, more time on the queue that matters.
- Self-service tracking by AWB or docket number
- Email notifications on status change
- Live status pills: pending, in-transit, out-for-delivery
More screens
From the store to the doorstep
A few of the surfaces your fulfilment team and your customers actually use.
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See your whole operation in one control tower
A 30-minute walkthrough on your kind of operation — 3PL, courier, D2C or warehouse.
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