Straight answers when
you ask, is it up?
No dashboard theatre and no invented uptime number. Here is how we think about availability across the app, API and integrations — and how to reach us the moment something looks off.
All systems operational
The indicators below are illustrative of how status is reported. For a confirmed real-time check or to report an issue, contact support and we will respond directly.
Services
What we track
Availability is reported per service, so you always know which part of the platform an update refers to.
APP
Application
The web app your team logs into — dockets, WMS, reports and settings.
API
Developer API
Programmatic access used by your integrations and internal tools.
CARRIER
Delhivery integration
The live carrier link that pulls Delhivery consignments and status.
PORTAL
Customer portal
Client logins for tracking dockets and pulling their own MIS.
Our commitment
Honest about availability
What you can expect from us on uptime and incidents — without a number we cannot back.
How we think about uptime
We aim to keep Logibuddy available whenever your operation is running. Rather than post a headline percentage we cannot independently prove to you, we commit to being transparent when something is wrong and quick to communicate.
When something breaks
If a service is degraded or down, our priority is to tell affected customers, work the fix, and keep you updated until it is resolved — not to hide it behind a green dashboard.
Your data is protected either way
Automated backups run in the background and every docket keeps its full status history, so your operational record is safe even through an incident.
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